How to accommodate walk-ins and appointments in the same chair or the shop.
There comes a time when you need to consider how you can serve both walk-ins and appointments in an efficient and respectful manner.
The wait has gotten too long. Not a bad problem to have, but a bad problem to have.
Some clients will not make appointments. If you go to appointments only you will lose a ton of people that you do not wish to see go away.
It is time to blend your book.
Here is how to do it.
Determine your haircut timing. If you can turn out good work in 25 minutes set your timing at ½ hour, 30 minutes. Take just one appointment every hour on the hour. Serve a walk-in on the half hour. Do not take the walk-in if you will compromise your ability to serve the next appointment on time. If the appointment is late, they now become a walk-in. They fall to the back of the waiting queue. When an appointment is late, pull a walk-in from the waiting room so as to stay busy. This way you honor all appointments and you serve walk-ins in a timely manner.
Here are a few tips to help manage the walk-in traffic so they do not feel put off by your wish to start to accommodate appointments for your business. We want to try to keep as many people happy as we can. We can’t please everyone, but we can do what we can do.
Designate a walk-in day. Set aside a day that will be free of appointments and be open just to serve walk-ins.
Designate walk-in hours. Every day or just specific days, some hours can be set aside to serve the walk-in crowd.
Designate a walk-in team member. Pick a newbie or a veteran or any team member who does not wish to work by appointment and leave them to serve the walk-ins that do not fit within the blended system.
Rotate the walk-in cutter. Ever team member gets their day to serve the walk-in chair, so to speak. Rotate it so all cutters all have their opportunity. Clients can choose how they wish to play.
Make the most of your business and serve the most people in the manner they wish to be served. This will maximize the productivity of your time and your business.
Reach out for help at any time.
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